The ChaCha service is in fact a human powered search service that can be accessed on the web, SMS or even just by calling a number and asking with conversational english. The service works like this: the user sends a query via web, SMS or even voice to the CHA CHA service at 800-224-2242 (voice) or 242-242 (text) by specifying the question to be asked.The service will then filter the questions by topics and will forward the questions to the Guides(staff working for ChaCha behind the search engine that are versatile with the topic queried) for the answering process.When the guide answers the question, the service will then return the resulting answers by text to your phone regardless if you sent the query by web, SMS or voice call.
Image Source: https://www.chacha.com/
According to the article byElinor Mills on Cnet News.com , the service returns accurate and fast answers. There is an example of how the SMS service is like on their website. Click here and then click on the "How It Works" tab to see the demo.
The service had been launched since january and its been receiving possitive feedbacks by the users. I would say I am very much attracted to the service as if you're quering a topic on finding perhaps a restaurant somewhere near the location that you want to ask about, the service will not only return the name of the restaurant but is also able to return the address and also contact number of the restaurant for your convenience. There are also rumours that they will be adding voice replies to queries in the near future. Imagine the idea of picking up your phone and dialing a search engine, that would be so cool! Perhaps even my mom who is not phone savvy could benefit from it.
No comments:
Post a Comment